About BurgerFi
Our Address
2700 N University Dr #2716, Coral Springs, FL 33065, USA
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RAW CHICKEN AND DIRTY DINING, YIKES!! MANAGEMENT MIA! CALL CORPORATE AND THEN CALL THE DOCTOR! As a repeat customer, I am shocked at how far BurgerFi Coral Springs has fallen. What was once a clean, enjoyable, and reliable spot has now become a cautionary tale of mismanagement, neglect, and unacceptable risks to customer safety. I dined at 8pm on Friday, September 26th, 2025. From the moment I walked in, it was clear something was wrong. The dining room and ordering counter were untidy—greasy surfaces, old napkins, dusty fixtures. My father always said, “If the front of a restaurant looks dirty, imagine the back.” That thought haunted me throughout the night. The cashier struggled with a malfunctioning iPad instead of the standard POS system, leaving customers waiting far too long. The staff—young kids clearly left to manage the store alone—were doing their best, but there was no sign of management . The ordering area was a mess: dusty card holders, soiled napkins, cups covering the beer taps (apparently “out,” though likely because nobody was old enough to serve). Even the soda station was sticky, oversprayed, and out of stock on several options—worse yet, employees were using it casually while customers waited in line. The floor was greasy and covered in rags. There were kid menus and no crayons. Ripped seats. A clear overture for what was yet to come. When my order finally came, it was wrong. The cashier had rung in a plain burger instead of the cheeseburger I asked for. No utensils were provided—I had to dig out a broken knife from a jammed dispenser to cut my daughter’s chicken tenders. And then came the worst moment: her chicken was undercooked. I immediately returned to the counter, terrified that my child could be sick from eating raw chicken. The young woman helping me was kind but powerless. With no manager in the building, nobody could issue a refund. Instead, I was asked to scribble my information on the back of my receipt. Let me be very clear: there was not a single manager in the restaurant on a Friday night during dinner rush. This is not just poor service—this is dangerous. The restaurant was filthy, the staff was untrained and unsupported, and the food was unsafe. I am left hoping my daughter doesn’t get salmonella from what should have been a simple kid’s meal. To the credit of the young employee who kept her cool and tried her best—thank you. But this is not her fault. This is a total collapse of management, training, and corporate oversight. Final warning: I will never return. This location is no longer clean, safe, or reliable. Customers deserve better, and families certainly should not have to fear food poisoning from a kid’s meal. Please—stay far, far away.
My first time shopping at this location turned out to be a complete disaster. I had to throw away all the food because nothing was edible. The burgers I ordered were completely burnt, and the fries were raw and cold. It was simply inedible.
Speed of service was far below expectations. Four people in the kitchen, yet seemed nothing was coming out to anybody. I watched a young boy wait at the counter just for ask for an additional sauce for nearly 15 minutes. I give him so much credit for patience. My food took 30 minutes to come out, and there was no line prior my arrival. Food was quite charred/burnt. Atmosphere was uncleanly, and the homeless man didn’t help (refer to photo).
We are so disappointed to see this location go downhill. Today our family of 5 wanted to eat lunch out and we all love burgerfi. This location used to be great. No issues with orders, food tasted fresh, onion rings and special sauce were on point. Today was a script right out of the movie “good burger”. We put our order in at 1:08pm. At 1:25 we went up to the counter and asked how much longer the food would take. The girl at the front assured me it would be brought out in 5 minutes. 1:45pm still no food. I got up to the counter again and at this point pretty upse. All the customers who ordered after us had their food and were already eating. 40 minutes and still no food. At 1:52 the food was given to me at the counter. 4 out of 5 burgers were given, the 5th never came out along with the onion rings we ordered. 4/5 burgers came with no lettuce, tomato and pickles like were ordered. The onion rings ordered were not brought out either. My kids and husband ate their food while I waited for the 5th burger and onion rings to come out (passed 2pm at this point). My burger was supposed to have no cheese and guess what, IT HAD CHEESE. The order of onion rings had a total of 3… Horrible food and service. We will drive to plantation or Boca and hope those haven’t gone downhill. We will never purchase food from this location again.
My husband and I were so excited to try Burgerfi. It was listed in many national publications as a great burger. Well I guess you can't always believe what you read. We ordered a very simple meal: a hamburger with bacon, will done fries, and a shake. The Fry's came out cold and limp. The burger was charred beyond enjoyable. And it was cold as well. The shake took forever with no clients They were more concerned staying in the back and talking then paying attention to the food. Unfortunately as much as we wanted to love it and had such high expectations it was not worth the visit. Plus the inside was not clean. Just an overall bad experience. Won't try it again