About Chipotle Mexican Grill
Our Address
1775 N University Dr, Coral Springs, FL 33071, USA
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Once again I received someone else’s order. you can’t call the store and explain to them what happened. You get lost in a menu and they tell you to email them or they sent you an email. There is no more customer service from these people. Truly, the lowest common denominator must work there, because nine times out of 10 my order is always wrong. They do a lot of refunding. They probably would make a lot more profit if they actually got people’s orders right. I don’t know who Melissa Sousa is, but I have her order. Lol
I ordered five Chipotle bowls for dinner with the usual—rice, beans, chicken, corn, and lettuce. We got home, opened the bags, and… what the heck is this? The portions were ridiculously small, like baby-sized servings. We’ve ordered the same thing plenty of times before, and this was nowhere near the normal amount. For the price, this was beyond disappointing.Come on, Chipotle!!! if I’m paying full price, I expect a full meal, not a half empty bowl.
The quality of the food has deteriorated a lot, they serve less and less food for the same price as it increased, since chiplote is not the same place where it was worthy to buy a burrito or burrito bowl, I notice this location the amount of the food is less than the location elsewhere. I definately won’t recommend this location only if your money bothers you in your packets and you want to go throw them away there!
Wow the service here was terrible today on April 3rd. The staff is screaming and playing around while treating customers poorly. Like so bad they told my disable cousin they could not put the burrito on the grill to sear it to make it easier to hold while he eats like EVERY location has. By 5PM they were running low on everything and instead of replacing the empty containers they would rather scrape from the bottom of the pan. I asked for new rice since it was clearly the last scraps and they young man said he’s not allowed because he gave me tow scoops of the dry bottom of the barrel that he basically has to scrape off the bottom. There were hard pieces of rices that hurt my tooth As if turning around right behind him a FRESH batch of rice I asked for chicken and steak as I walk up there is a brand new chicken and the steak had couple pieces scraps at the bottom. The same young man really thought he was going to put the scraps and call it a scoop. I switched to double chicken. Then the rude young lady who asked “do I want any anything?” Instead of which toppings would I like as if she didn’t want to put any toppings on and then huffed and puffed like she was annoyed to do her job. I understand these are students probably 17 or 18 but a chipotle shouldn’t feel like a high school concession stand. This location is going to go down the drain from not properly training and allowing them to flirt and play around while people are spending $15+ on 1 chicken bowl.
Food was great and exactly what I ordered. I have come here multiple times over the past few years and the service has definitely improved in that time. The pickup counter still ignores you sometimes until you say something, but it happens maybe 1 out of 20 times coming in instead of almost every time it would happen over a year ago. All in all a good location with good employees these days.