About Chipotle Mexican Grill
Our Address
1775 N University Dr, Coral Springs, FL 33071, USA
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The past three times I’ve been something has been wrong with my order - when I brought it to the attention of the restaurant I was told they would tell leadership but not doing anything to fix my order. Today, the bowl is missing items I ordered in it and was not ‘full’ like it normally is I won’t be coming back especially because of the customer service
This location consistently has inventory issues. I came in around 10 PM (store closes at midnight) and they were out of cheese—an essential ingredient—and this has happened before. Instead of making it right, they charged extra for queso as a substitute. That’s not acceptable. If you’re out of a basic item, customers shouldn’t be forced to pay more to replace it. Several people walked out because of it. Poor management and disappointing experience, especially for such a busy location.
Ordered a very simple meal. Bowl with white rice and the normal chicken with cheese with a large chips. I was given a hot spicy chicken. I took a bit of it and realized they gave the wrong chicken. I go up and ask for a new bowl with the correct chicken. 3 employes sat there arguing with me that I'm wrong. One girl with dark curly hair at the register was very rude to me to where I asked her to stop arguing with me. Here is the food this is not what I wanted. She was very disrespectful and I told her so. Got to the point I nolonger wanted the food and asked for my money back. That was a big issue to her. She tossed my refund at me change falling into there tip jar being even more of a rude disrespectful person to me. Then I didn't even get a full refund. Worst experience I have ever had at this chain. And to top it they didn't give a receipt to me so I couldn't even report it corporate I had to leave a review here.
The food was good and tasted kinda fresh but wasn’t as appetizing as I remember others being. The cashier and person doing the food were friendly and fast to help and accommodate.
I get it, ordering late can be a hassle sometimes. However, my boyfriend ordered a bowl around 11:20 from here and normally they have good service with good food, but tonight was an extreme miss. The entire bowl was like a golden ticket for high blood pressure. The saltiness was actually crazy and honestly disgusting. It was late so we couldn’t go back to get a new bowl or formally complain but like come on? Seriously. Why?