I worked really late and decided to stop in and treat myself which I rarely do. I ordered 4 chicken tenders and fries, no drink , because they looked enormous on the menu. My bill was over $13, which is close to $3 per chicken tender- and they are each about 2 inches long. This would not fill up a 5 year old child. They're closer to nuggets in size which would be fine if this meal had cost $5 instead of $13
waverunrgrl
-
June 27, 2026
This Culver's location lacks customer service in the most fundamental way. I placed a "curdside" order and it never came out. I had to go inside to pick it up because it was 10 minutes after the time promised. Chelsea was extremely rude. I asked her if they have my food and she just glared at me. Once she handed me my food she said nothing to me. I looked in my bag to see if I have a sauce and she rolled her eyes at me. It was after 9:00, but they don't close until midnight. I've never been treated so poorly.
Edit: the manager promptly messaged me back and told me that I was parked in the wrong spot for "curdside" orders. There wasn't really any signage that directed me to the proper area and I came in on the side opposite of the drive-thru which is apparently where the pickup spots are. Alex was apologetic about Chelsea's behavior and followed up better than most businesses, especially a fast food establishment. I was rather impressed with his attention to the matter and beyond Chelsea, I would say that this is a good place to eat because the food was good. I got a Reuben and onion rings with a water and a sauce.
Kylie Simms
-
October 18, 2026
Hello Culver’s Margate,
I recently purchased a Kids’ Meal for my son, and one of the reasons he loves your meals is because he enjoys collecting and saving his Scoopie Tokens.
However, I noticed that one of his tokens had already been torn off when the bag was handed to me. I just wanted to bring this to your attention in case a staff member is removing tokens before handing out orders.
I’ve purchased Kids’ Meals from other Culver’s locations and have never experienced this before. I’m not making any accusations, but I thought it was worth mentioning so your team could be aware.
Thank you!
M M
-
October 25, 2026
DON'T ORDER ON THE WEBSITE FOR CARRYOUT. Apparently there's a known glitch where it doesn't register when you click "I'm Here" despite the page saying "success". They tried to blame us, and say we didn't click "im here", despite asking for the order by name multiple times. Apparently no employees bothered to look if there was a pending order for that name. Manager finally resolved the situation after took an hour to get the order.
Nearly impossible to get help at the counter to get items such as silverware, there will be 5 employees around, 3 will walk right by and totally ignore customers. Maybe need some kind of "need help" box on the floor so they know you need help instead of thinking your just waiting for an order. Or a help button on the counter. Something ANYTHING would be better than no system at all.
Website has been BROKEN for years that tables have cards to get food delivered to the table but this option is always unavailable. Don't know if this is possibly an app only feature or if its just permanently deactivated. If so then REMOVE the numbers from the tables.
Akeelah Theophilus
-
October 21, 2026
My first experience at Culver’s was actually amazing, which makes everything that happened afterward even more disappointing.
The first time I ordered, I placed a curbside pickup order because there wasn’t an option for drive-thru pickup. I couldn’t find the curbside spots, so I went through the drive-thru instead. A male employee asked if my order was curbside or inside, I told him curbside, and he had no problem finding my order and handing it to me. The food was SO good that I literally started recommending this place to everyone!
I enjoyed it so much that I went back the very next day because I wanted my father to try it. I placed another pickup order and went through the drive-thru again. This time, a female employee (dark-skinned, only mentioning this to help identify her since I didn't get her name) told me through the speaker that I needed to come inside. I calmly tried explaining, “Oh, I didn’t know because yesterday I ordered curbside and was able to pick it up through the drive-thru.” Instead of responding, she completely stopped answering me. I thought maybe the speaker disconnected, so I said “hello” multiple times and got absolutely no response. After waiting about three minutes, I drove up to the window.
She took forever to open the window, and when she finally did, the attitude was unbelievable. I was genuinely confused because I had been nothing but polite. I wasn’t arguing or being disrespectful, just explaining the misunderstanding. I’ve NEVER been the type to ask for a manager, but her rudeness was so unnecessary that I actually did. The manager came out and showed me where curbside pickup was, which I appreciated. However, after explaining how I was treated, I received no apology or acknowledgment of the employee’s behavior. Mind you, it was also drizzling outside during all of this.
Despite everything, I decided to give Culver’s another chance the following day because the food was genuinely good, and I wanted to try the new cheese curd burger I had been seeing all over TikTok. This time, I parked in the correct curbside area. When I received my order, MY BURGER HAD NO BUN. Literally no bun! I also noticed the same female employee was working that day. I’m not saying it was intentional because I can’t prove that, but after the previous experience, I couldn’t help but question it.
What bothers me most is that I REALLY wanted to love this place. It’s literally two minutes away from my job, and I was excited to have a new go-to lunch spot. I went from telling everyone how good Culver’s was to not wanting to return after just three visits.
I completely understand that businesses have pickup policies, and I had no issue following them once I knew where to go. What I don’t understand is why a simple misunderstanding resulted in such unnecessary attitude and disrespect. That employee seriously needs additional customer service training because nobody deserves to be treated that way, especially when they’re being respectful. The lack of an apology or concern from management made it even worse.
I worked really late and decided to stop in and treat myself which I rarely do. I ordered 4 chicken tenders and fries, no drink , because they looked enormous on the menu. My bill was over $13, which is close to $3 per chicken tender- and they are each about 2 inches long. This would not fill up a 5 year old child. They're closer to nuggets in size which would be fine if this meal had cost $5 instead of $13
This Culver's location lacks customer service in the most fundamental way. I placed a "curdside" order and it never came out. I had to go inside to pick it up because it was 10 minutes after the time promised. Chelsea was extremely rude. I asked her if they have my food and she just glared at me. Once she handed me my food she said nothing to me. I looked in my bag to see if I have a sauce and she rolled her eyes at me. It was after 9:00, but they don't close until midnight. I've never been treated so poorly. Edit: the manager promptly messaged me back and told me that I was parked in the wrong spot for "curdside" orders. There wasn't really any signage that directed me to the proper area and I came in on the side opposite of the drive-thru which is apparently where the pickup spots are. Alex was apologetic about Chelsea's behavior and followed up better than most businesses, especially a fast food establishment. I was rather impressed with his attention to the matter and beyond Chelsea, I would say that this is a good place to eat because the food was good. I got a Reuben and onion rings with a water and a sauce.
Hello Culver’s Margate, I recently purchased a Kids’ Meal for my son, and one of the reasons he loves your meals is because he enjoys collecting and saving his Scoopie Tokens. However, I noticed that one of his tokens had already been torn off when the bag was handed to me. I just wanted to bring this to your attention in case a staff member is removing tokens before handing out orders. I’ve purchased Kids’ Meals from other Culver’s locations and have never experienced this before. I’m not making any accusations, but I thought it was worth mentioning so your team could be aware. Thank you!
DON'T ORDER ON THE WEBSITE FOR CARRYOUT. Apparently there's a known glitch where it doesn't register when you click "I'm Here" despite the page saying "success". They tried to blame us, and say we didn't click "im here", despite asking for the order by name multiple times. Apparently no employees bothered to look if there was a pending order for that name. Manager finally resolved the situation after took an hour to get the order. Nearly impossible to get help at the counter to get items such as silverware, there will be 5 employees around, 3 will walk right by and totally ignore customers. Maybe need some kind of "need help" box on the floor so they know you need help instead of thinking your just waiting for an order. Or a help button on the counter. Something ANYTHING would be better than no system at all. Website has been BROKEN for years that tables have cards to get food delivered to the table but this option is always unavailable. Don't know if this is possibly an app only feature or if its just permanently deactivated. If so then REMOVE the numbers from the tables.
My first experience at Culver’s was actually amazing, which makes everything that happened afterward even more disappointing. The first time I ordered, I placed a curbside pickup order because there wasn’t an option for drive-thru pickup. I couldn’t find the curbside spots, so I went through the drive-thru instead. A male employee asked if my order was curbside or inside, I told him curbside, and he had no problem finding my order and handing it to me. The food was SO good that I literally started recommending this place to everyone! I enjoyed it so much that I went back the very next day because I wanted my father to try it. I placed another pickup order and went through the drive-thru again. This time, a female employee (dark-skinned, only mentioning this to help identify her since I didn't get her name) told me through the speaker that I needed to come inside. I calmly tried explaining, “Oh, I didn’t know because yesterday I ordered curbside and was able to pick it up through the drive-thru.” Instead of responding, she completely stopped answering me. I thought maybe the speaker disconnected, so I said “hello” multiple times and got absolutely no response. After waiting about three minutes, I drove up to the window. She took forever to open the window, and when she finally did, the attitude was unbelievable. I was genuinely confused because I had been nothing but polite. I wasn’t arguing or being disrespectful, just explaining the misunderstanding. I’ve NEVER been the type to ask for a manager, but her rudeness was so unnecessary that I actually did. The manager came out and showed me where curbside pickup was, which I appreciated. However, after explaining how I was treated, I received no apology or acknowledgment of the employee’s behavior. Mind you, it was also drizzling outside during all of this. Despite everything, I decided to give Culver’s another chance the following day because the food was genuinely good, and I wanted to try the new cheese curd burger I had been seeing all over TikTok. This time, I parked in the correct curbside area. When I received my order, MY BURGER HAD NO BUN. Literally no bun! I also noticed the same female employee was working that day. I’m not saying it was intentional because I can’t prove that, but after the previous experience, I couldn’t help but question it. What bothers me most is that I REALLY wanted to love this place. It’s literally two minutes away from my job, and I was excited to have a new go-to lunch spot. I went from telling everyone how good Culver’s was to not wanting to return after just three visits. I completely understand that businesses have pickup policies, and I had no issue following them once I knew where to go. What I don’t understand is why a simple misunderstanding resulted in such unnecessary attitude and disrespect. That employee seriously needs additional customer service training because nobody deserves to be treated that way, especially when they’re being respectful. The lack of an apology or concern from management made it even worse.