I typically enjoy the food from Miami Subs, as most are pretty consistent with how the food is prepared. But I must say for the VERY FIRST TIME in all the years I've been coming here, I was SORELY disappointed in the Chicken Caesar Salad I ordered. It may as well have been a lettuce soup by the way it was prepared. The romaine to Caesar ratio was OBSCENE....WAAAAYYYYY too much dressing! It was COMPLETELY DROWNED. :-(
Meghan Alcover
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September 20, 2026
The Manager was extremely nice and helpful in helping us order our food due it to being our first going to Miami grill. He was patient in all the questions we had. He showed amazing customer service and professionalism. 10/10 would recommend this place to anyone.
Ms. Berry “Live Love Laugh” J
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July 09, 2026
I am extremely disappointed by the treatment I received at the Miami Grill located at 619 State Road 7, Margate, Florida.
When I entered the restaurant, I intended to place an order. There was no cashier at the front counter, and the only cashier available was working the drive-thru and assisting another customer. Meanwhile, the manager, a Hispanic female, was engaged in a conversation with a white male customer seated in the dining area instead of assisting customers waiting to order.
While waiting, I used the restroom. While I was inside, the manager began banging loudly on the restroom door and repeatedly told me to "get out." When I exited, I calmly asked what the problem was. She stated that I had been in the restroom "too long," claiming it had been 20 minutes.
I then approached the drive-thru cashier and asked if she could take my order. The cashier informed me that she could not because the manager had instructed her not to serve me, and she stated that the surveillance cameras would confirm this.
What made the situation even more upsetting was that the manager discussed the situation with the same white male customer. After hearing her comments, he became confrontational toward me, telling me to turn around because he was going to put me on TikTok. No customer should ever be placed in a situation where a manager involves another patron in a dispute or creates an environment that encourages harassment.
I visited this restaurant simply intending to purchase a meal, yet I was treated with disrespect, denied service, and publicly embarrassed. I believe this incident reflects poor customer service, unprofessional management, and a failure to de-escalate a situation appropriately.
I respectfully request that Miami Grill's corporate office review the surveillance footage, speak with the employees who were present, and address this matter appropriately so that no other customer has a similar experience.
Peyote Greco
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September 27, 2026
Super quiet facility but I did enjoy cracking jokes with the staff, the food was fresh tasting an I had a peaceful experience. Definitely looking foward to returning !
Ginette Saimpre
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September 20, 2026
Food usually taste how it should. Clean for the most part but the soda machine lacks cleaning and it shows in the form of black mold. Chef thinks the gloves are a suggestion.
I typically enjoy the food from Miami Subs, as most are pretty consistent with how the food is prepared. But I must say for the VERY FIRST TIME in all the years I've been coming here, I was SORELY disappointed in the Chicken Caesar Salad I ordered. It may as well have been a lettuce soup by the way it was prepared. The romaine to Caesar ratio was OBSCENE....WAAAAYYYYY too much dressing! It was COMPLETELY DROWNED. :-(
The Manager was extremely nice and helpful in helping us order our food due it to being our first going to Miami grill. He was patient in all the questions we had. He showed amazing customer service and professionalism. 10/10 would recommend this place to anyone.
I am extremely disappointed by the treatment I received at the Miami Grill located at 619 State Road 7, Margate, Florida. When I entered the restaurant, I intended to place an order. There was no cashier at the front counter, and the only cashier available was working the drive-thru and assisting another customer. Meanwhile, the manager, a Hispanic female, was engaged in a conversation with a white male customer seated in the dining area instead of assisting customers waiting to order. While waiting, I used the restroom. While I was inside, the manager began banging loudly on the restroom door and repeatedly told me to "get out." When I exited, I calmly asked what the problem was. She stated that I had been in the restroom "too long," claiming it had been 20 minutes. I then approached the drive-thru cashier and asked if she could take my order. The cashier informed me that she could not because the manager had instructed her not to serve me, and she stated that the surveillance cameras would confirm this. What made the situation even more upsetting was that the manager discussed the situation with the same white male customer. After hearing her comments, he became confrontational toward me, telling me to turn around because he was going to put me on TikTok. No customer should ever be placed in a situation where a manager involves another patron in a dispute or creates an environment that encourages harassment. I visited this restaurant simply intending to purchase a meal, yet I was treated with disrespect, denied service, and publicly embarrassed. I believe this incident reflects poor customer service, unprofessional management, and a failure to de-escalate a situation appropriately. I respectfully request that Miami Grill's corporate office review the surveillance footage, speak with the employees who were present, and address this matter appropriately so that no other customer has a similar experience.
Super quiet facility but I did enjoy cracking jokes with the staff, the food was fresh tasting an I had a peaceful experience. Definitely looking foward to returning !
Food usually taste how it should. Clean for the most part but the soda machine lacks cleaning and it shows in the form of black mold. Chef thinks the gloves are a suggestion.