I typically enjoy the food from Miami Subs, as most are pretty consistent with how the food is prepared. But I must say for the VERY FIRST TIME in all the years I've been coming here, I was SORELY disappointed in the Chicken Caesar Salad I ordered. It may as well have been a lettuce soup by the way it was prepared. The romaine to Caesar ratio was OBSCENE....WAAAAYYYYY too much dressing! It was COMPLETELY DROWNED. :-(
Ms. Berry “Live Love Laugh” J
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July 09, 2026
I am extremely disappointed by the treatment I received at the Miami Grill located at 619 State Road 7, Margate, Florida.
When I entered the restaurant, I intended to place an order. There was no cashier at the front counter, and the only cashier available was working the drive-thru and assisting another customer. Meanwhile, the manager, a Hispanic female, was engaged in a conversation with a white male customer seated in the dining area instead of assisting customers waiting to order.
While waiting, I used the restroom. While I was inside, the manager began banging loudly on the restroom door and repeatedly told me to "get out." When I exited, I calmly asked what the problem was. She stated that I had been in the restroom "too long," claiming it had been 20 minutes.
I then approached the drive-thru cashier and asked if she could take my order. The cashier informed me that she could not because the manager had instructed her not to serve me, and she stated that the surveillance cameras would confirm this.
What made the situation even more upsetting was that the manager discussed the situation with the same white male customer. After hearing her comments, he became confrontational toward me, telling me to turn around because he was going to put me on TikTok. No customer should ever be placed in a situation where a manager involves another patron in a dispute or creates an environment that encourages harassment.
I visited this restaurant simply intending to purchase a meal, yet I was treated with disrespect, denied service, and publicly embarrassed. I believe this incident reflects poor customer service, unprofessional management, and a failure to de-escalate a situation appropriately.
I respectfully request that Miami Grill's corporate office review the surveillance footage, speak with the employees who were present, and address this matter appropriately so that no other customer has a similar experience.
Shaquavia Frost
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February 25, 2026
So i frequently come to this miami subs and every time i come i either have to come back or repeat my order at the window 2-3 times before it is actually taken correctly im not sure whats so hard about a philly cheese with only mayo do nobody not understand but it seems like thats a task that very difficult to complete. Not sure if the staff here does not want their jobs or just dont care about the job anymore but this is just ridiculous i spend at least $30 or more here everytime i come i should not have to go thru this every single time i come. I think im just going to start taking the longer drive to another location or just not eating here no more at all.
Angel Guillaume
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July 12, 2026
We just ordered DoorDash 2 chicken Cesar salads. Simple enough right ; first of they amount of chicken was very small compared to what we usually get and nope neither of the salads were even eatable the chicken was not fully cooked it’s pink in the middle. Phone is never working we can’t each anyone at the restaurant. Not sure who was on shift in the kitchen but they should pay attention and make sure they don’t serve uncooked food.
Anthony Schmieder
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March 07, 2026
Hot and fresh food worth waiting to prep to order!! Great service and delicious options! I have been several times and they never disappoint. Miami Subs fries are some of my favorite fast food fries! Getting them hot and fresh EVERY time is a nice touch.
A+++
I typically enjoy the food from Miami Subs, as most are pretty consistent with how the food is prepared. But I must say for the VERY FIRST TIME in all the years I've been coming here, I was SORELY disappointed in the Chicken Caesar Salad I ordered. It may as well have been a lettuce soup by the way it was prepared. The romaine to Caesar ratio was OBSCENE....WAAAAYYYYY too much dressing! It was COMPLETELY DROWNED. :-(
I am extremely disappointed by the treatment I received at the Miami Grill located at 619 State Road 7, Margate, Florida. When I entered the restaurant, I intended to place an order. There was no cashier at the front counter, and the only cashier available was working the drive-thru and assisting another customer. Meanwhile, the manager, a Hispanic female, was engaged in a conversation with a white male customer seated in the dining area instead of assisting customers waiting to order. While waiting, I used the restroom. While I was inside, the manager began banging loudly on the restroom door and repeatedly told me to "get out." When I exited, I calmly asked what the problem was. She stated that I had been in the restroom "too long," claiming it had been 20 minutes. I then approached the drive-thru cashier and asked if she could take my order. The cashier informed me that she could not because the manager had instructed her not to serve me, and she stated that the surveillance cameras would confirm this. What made the situation even more upsetting was that the manager discussed the situation with the same white male customer. After hearing her comments, he became confrontational toward me, telling me to turn around because he was going to put me on TikTok. No customer should ever be placed in a situation where a manager involves another patron in a dispute or creates an environment that encourages harassment. I visited this restaurant simply intending to purchase a meal, yet I was treated with disrespect, denied service, and publicly embarrassed. I believe this incident reflects poor customer service, unprofessional management, and a failure to de-escalate a situation appropriately. I respectfully request that Miami Grill's corporate office review the surveillance footage, speak with the employees who were present, and address this matter appropriately so that no other customer has a similar experience.
So i frequently come to this miami subs and every time i come i either have to come back or repeat my order at the window 2-3 times before it is actually taken correctly im not sure whats so hard about a philly cheese with only mayo do nobody not understand but it seems like thats a task that very difficult to complete. Not sure if the staff here does not want their jobs or just dont care about the job anymore but this is just ridiculous i spend at least $30 or more here everytime i come i should not have to go thru this every single time i come. I think im just going to start taking the longer drive to another location or just not eating here no more at all.
We just ordered DoorDash 2 chicken Cesar salads. Simple enough right ; first of they amount of chicken was very small compared to what we usually get and nope neither of the salads were even eatable the chicken was not fully cooked it’s pink in the middle. Phone is never working we can’t each anyone at the restaurant. Not sure who was on shift in the kitchen but they should pay attention and make sure they don’t serve uncooked food.
Hot and fresh food worth waiting to prep to order!! Great service and delicious options! I have been several times and they never disappoint. Miami Subs fries are some of my favorite fast food fries! Getting them hot and fresh EVERY time is a nice touch. A+++